The website www.marquesa.gr is the online store, which is the online presence of the company under the name « ΟΛΥΜΠΙΑ Γ. ΒΑΡΥΤΙΜΙΑΔΟΥ» (TIN 054207920, Tax Office Kalamaria, GEMI 159815506000 ). The headquarters of the company, which will henceforth be called the company, is located in Thessaloniki (KIOUPTSIDOU P. street no. 11 tel. +302314054921).
The online store (e-shop) www.marquesa.gr gives the opportunity to both our customers and all internet users, to be informed immediately about the products offered by our company, as well as to make their purchases electronically.
2. USER RESPONSIBILITY
The users of the website www.marquesa.gr accept that they will not use the website of www.marquesa.gr for sending, publishing, sending by e-mail or transmitting in other ways any content that is illegal, harmful, threatening, offensive, defamatory or is a violation of someone else’s privacy. In addition, individuals accept that the products they order through the online store www.marquesa.gr are intended for personal use.
3. INTELLECTUAL PROPERTY RIGHTS
Except for the expressly stated exceptions (copyrights of third parties, partners and suppliers), all content of the website, including images, texts and audiovisual material, graphics, photographs, drawings, texts, services and products, are the intellectual property of www.marquesa.gr and are protected under the relevant provisions of Greek law, European law and international conventions. No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of the public. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written permission of the company. The names, images, logos, insignia, texts and audiovisual material representing the company and / or its online store www.marquesa.gr and / or third parties contracted with them as well as their products or services, are exclusive trademarks and Distinctive features of the company and / or www.marquesa.gr and / or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property. In any case, their appearance and display on the website www.marquesa.gr and in its online store should in no way be construed as a transfer or assignment of their license or right of use.
4. PERSONAL DATA
In order to carry out any transaction through the online store www.marquesa.gr and to place orders for the company’s products, the disclosure of some personal information will be requested by the customer. When placing the order, you will be asked for the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address), the number of a contact phone number, your e-mail address (e-mail) and in cases where the payment is made by credit card, the number, the expiration date of the card and the three-digit security code.
Credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the partner company that has undertaken the routing of the cards.
Any personal data that you declare anywhere on the pages and services of the website of www.marquesa.gr, are intended solely to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of N 2472/97 on the protection against processing of personal data, as in force from time to time. The online store www.marquesa.gr operates in accordance with applicable Greek and Community legislation and safely keeps your personal data for as long as you are registered in a service of www.marquesa.gr, which are deleted after the expiration in any way of the transaction. The personal data you declare in the online store www.marquesa.gr are used exclusively by it or companies cooperating with it, in order to support, promote and execute the transaction. www.marquesa.gr makes use of the information you give us during the electronic sending of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by www.marquesa.gr (iv) its special offers, (v) offers and news of the company (vi) receipt of gifts after a lottery. You have the opportunity to choose whether or not you want to receive such communications from www.marquesa.gr by subscribing to the newsletter.
The registration of your personal data by you means that you consent to this data being used by the employees of our company for the reasons mentioned above.
The data kept in the file may be disclosed to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legal provisions. The Customer has, within the framework of the legislation on telecommunications confidentiality, the rights of information and objection provided by articles 11 to 13 of Law 2472/1997. If you have not yet reached adulthood before deciding whether or not you accept these terms and conditions you should study them with your parent or guardian and fully understand them, both you and your parent or guardian. Acceptance of the terms and conditions by the parent or guardian will be construed as their consent to them on your behalf. Parents or guardians are advised to supervise their children when using the Internet and mobile or other devices. If you invite your children to use the service, you give your consent to these terms and conditions.
marquesa.gr uses “cookie” technology to improve and facilitate your visit to its website. The “cookies” are sent to your computer and identify you as a specific user, storing your personal preferences and technical information. We use a) Permanent cookies (ie cookies remain on your computer until you delete them) b) Temporary cookies (ie cookies remain until you close your browser).
SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for certifying websites to network users and for encrypting data between network users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer. In addition, personal security is the password you give when you become a member of www.marquesa.gr. In order to present any of your personal information, the username and password must first be given. For this reason, you must keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters.
Finally, it should be reminded that the credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the partner company that has undertaken the routing of the cards.
All transactions you make through www.marquesa.gr are governed by Greek, International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues with distance selling.
7. THE SALES PRODUCTS
The features and other details of the products available through our online store are available and you can be informed by following the search instructions listed on our websites, by clicking on the name or photo of the respective product. Minor color differences and other variations on Products are possible due to different ways of capturing images, presentation technologies or other technical reasons. Our company is not responsible for these differences and discrepancies. Our company is not responsible for any damage resulting from improper use of the Products, including use in violation of the instructions for use.
The presentation at www.marquesa.gr of the products for sale has the character of an invitation to express interest in submitting an order proposal. For this reason, the above presentation does not imply any commitment of our company for the availability and / or adequacy of the displayed products.
Placing an order on www.marquesa.gr can be done only by final consumers, who have, according to Greek law, full capacity for legal action, ie if they have completed the eighteenth (18th) year of age and there is no case of restriction of this capacity, as regards the drawing up of sales contracts. Orders on behalf of legally incompetent persons may be placed by their legal representatives, in accordance with the law. Orders can also be placed by legal entities (final consumers), through their legal representatives.
marquesa.gr ensures, through its website and / or via email, the pre-contractual, ie before the completion of the order deposit, complete, accurate and clear information to the consumer, for the following, as defined in article 3 par. B of the Code of Consumer Ethics for Electronic Commerce (ΥΑ 31619οικ / 15-3-2017, ΦΕΚ Β΄969 / 2017) namely:
- Full company name, registered office, postal address, VAT number, contact telephones / email address.
- Registration number in GEMI.
iii. Main characteristics of the products it sells and the quality of the services provided (eg the total price including VAT or other taxes, shipping costs, or any costs of returning the product any additional charges, the method of delivery, the duration of the offer or price, terms and methods of payment, guarantees, product size-dimensions), as well as for the means of payment.
- Availability of services and products and the deadline within which the supplier undertakes to deliver the goods or provide the services.
ν. Features of the charges, possible discount packages or special offers.
- Terms of withdrawal from the contract as well as the termination or cancellation of the contract.
vii. The possibility of out-of-court settlement of their disputes and information about the recognized bodies of alternative dispute resolution of consumers, which the suppliers commit or are obliged to use for the settlement of the disputes. In the absence of such a commitment or obligation, the suppliers must specify whether they will make use of the relevant bodies.
viii. The possibility for electronic alternative dispute resolution.
- The terms of after-sales service, any commercial guarantees (content, duration and extent of territorial validity), and the seller’s liability for actual defects and lack of agreed properties, according to articles 534 et seq.
- The possible need for frequent maintenance of the products or the existence of spare parts at a very high cost in relation to the current price of these products.
- The purpose of the processing, the recipients or categories of recipients of the data and the existence of the right of access and objection.
xii. The codes of conduct or any credentials that bind them.
xiv. The above information to the consumer must be understandable, legal, true, up-to-date, easily accessible to all, including people with disabilities, and verifiable and must be in Greek and optionally in another language.
The contract of sale of products between www.marquesa.gr and the consumer from the online store www.marquesa.gr, is a contract of sale at a distance and is drawn up after: (a) placing an order by the consumer, which is mutually accepted as a proposal purchase of the products mentioned in the order and (b) acceptance of this order by marquesa.gr by sending a relevant e-mail to the consumer.
9. PAYMENT METHODS
9.1 DEPOSIT IN A BANK ACCOUNT
Beneficiary : ΟΛΥΜΠΙΑ Γ. ΒΑΡΥΤΙΜΙΑΔΟΥ
Beneficiary : ΟΛΥΜΠΙΑ Γ. ΒΑΡΥΤΙΜΙΑΔΟΥ
In the reason you should mention the order number and your name.
Your order will be on hold and will be processed when we confirm that the amount has been deposited.
Bank charges as well as commissions are borne exclusively and entirely by the customer.
(To facilitate the process, you can send us a copy of the deposit in which you must have stated the order number and your name, to the email address email@example.com or send us an e-mail with the date of deposit, the deposit bank, the deposit number, the order number, your name and a contact phone number at the above email address. In case of non-deposit within 3 days your order will be canceled).
9.2 PAY ON DELIVERY
COD payment method is available only for purchases within Greece. For those who prefer this method, you receive the products (at the address you stated) through the courier company (elta courier), with which we work, and you pay the price of your order at the time of receipt.
9.3 VIVA WALLET – (CREDIT, DEBIT, PREPAID CARD)
By selecting this payment method, you will be transferred to a secure transaction environment of the cooperating company (Viva Wallet)
We confirm that our company does not receive any information about your credit card.
9.4.TBI Bank (3-60 installments without a card & 100% online from €200)
By choosing TBI Bank as a payment method, you are transferred to the secure environment of TBI Bank. You follow a process and then you will be able to buy the products of your choice with financing, defining the duration and amount of your installments.
Learn more at Buy Now, Pay Later, BNPL, Flexible Financing – TBI Bank
9.5.TBI Bank (4 installments from €20 to €200 0% interest)
By choosing TBI Bank as a payment method, you are transferred to the secure environment of TBI Bank. You follow a process and then you will be able to buy the products of your choice by dividing the amount into 4 payments. Pay for each purchase in 4 interest-free installments.
Learn more at Buy Now, Pay Later, BNPL, Flexible Financing – TBI Bank
Make your online purchases by dividing the cost into 3 interest-free installments. https://www.klarna.com/
10. SHIPMENT COST OF PRODUCTS
The shipments of the products are made through the cooperating courier company Εlta courier (and its partners).
For orders over 30 euros shipping is free.
For orders below 30 euros, the shipping cost is 3 euros.
The cost of cash on delivery is an additional 2 euros.
Delivery time depends on the destination. It usually takes 2-6 working days.
11. RETURNS / CHANGES
In case the product you received is not satisfied for any reason, you can return it (and your money will be refunded in the same way the payment was made), or change it. By filling in the return-change form that you will find on the packaging of the product you bought.
Changes and returns are made no later than 6 calendar days from the date of receipt.
Returns / changes are only accepted if the products you wish to return or change are in the same condition in which you received them, ie have not been worn beyond testing, ironing, washing or any other cleaning process. Also any labels that come with the product should be there, just as it was when you received it. They must be accompanied by the original retail receipt.
For returns, the cost of shipping the product is borne by the buyer.
For changes, the cost of return and subsequent shipping of the product amounts to 6 euros (if sent by the Elta courier) and is charged to the buyer upon receipt of the change product. Otherwise you can return it any way you wish at your own expense and when you receive the product of the change you are paid 3 euros shipping costs.
Offers are non-refundable and non-exchangeable.
Our company assumes full responsibility for the possible placement of a defective product in your order and therefore proceeds to replace it if you are informed within 6 days from the date of receipt of the package and the garment has the label and the original of packaging. If the above conditions apply, follow the following procedure:
We send you a new product without shipping costs. Deliver the defective product to the elta courier as soon as you receive the new package. The change takes place within 14 working days for Greece.
For any question you can call the service department of Marquesa, 2314054921, 6940961972 (10:00 am-16:00 pm).
Α. Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time we will inform you via e-mail, in order to tell us if you wish, under these conditions conditions, the completion of your order. Our company does not bear any responsibility for any situation that is beyond its own fault and will do what is humanly possible for your best service.
B. www.marquesa.gr reserves the right to modify or renew the available products, sales prices and other terms and conditions of transactions, without prior notice to consumers. Our company undertakes the obligation to update this text for any change or addition.
C. The Consumer Code of Ethics for E-Commerce, as formulated based on the Decision No. 31619οικ / 15-3-2017 of the Minister of Economy and Development (ΕΤΚ Document ΒΔ 969 / 22-3-20170, is published by our online store www.marquesa.gr and you can read it here: https://www.e-nomothesia.gr/kat-emporeio/upourgike…
D. According to Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015 and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8), the possibility of electronic resolution of consumer disputes is provided with the Alternative Dispute Resolution procedure in the whole of the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute.
Ε. It is hereby expressly agreed that any disputes arising from the application of these terms and the general use of the website by the visitor or its user, if not resolved amicably, are governed by Greek law and fall under the jurisdiction of the Courts of Thessaloniki.